Frequently asked questions -
requesting a Learning Environments service
How do I request services provided by Learning Environments (LE)?
General enquiry form
For all learning space enquiries.
A range of online booking forms are available for staff on this web site :
Lecture capture booking form
Submit bookings 5 business days prior to the scheduled lecture or event.
This service is available for recording scheduled lectures/classes during semesters and winter and summer intensives; and, for recording university events such as public lectures, seminar and symposia proceedings, and special presentations.
TV & radio off-air recording booking form
Submit bookings 48 hours prior to scheduled broadcasting time.
Digital Media Services provides a television and radio recording service for the LMS.
Access Grid booking
We recommend your booking is placed in advance to confirm availability.
Access Grid is an excellent alternative to interstate or international travel for meetings and conferences, and has an emerging reputation as a powerful enabler of eResearch that connects global networks of researchers dynamically interacting with shared resources, data, and visualizations. The facility is available to all staff and postgraduate students, without charge, for University purposes.
Video conference bookings
Submit bookings 10 business days prior to your planned session. This ensures venue availability and time for pre-event technical testing.
Event support & recording enquiry/booking form
Submit requests 10 business days in advance of the event.
Professional quality recording services and dedicated technical support is available during special University events on campus (such as public lectures or academic conferences). Technical support is provided only for the University installed equipment in the allocated venue(s) and is a fee-for-service at $75 per hour.
Consultation booking form
Individual or group training sessions are available.
We offer consultations in the most effective use of the installed multimedia equipment, touch panel controls, and personal laptops in shared learning spaces and common meeting rooms.
Install specialist software form
University staff may install additional specialist software for teaching and learning purposes, provided the software is freeware or appropriately licensed, and you register your requirements with us, using our online form.
How to submit an online form
- Select the relevant form - see the index of forms for a complete listing of all forms on this website.
- Fill in the form details. Ensure you include your contact details and email address.
Some forms may require Themis account codes. - Some details on the form are required and must be entered correctly.The following text on a form indicates a required detail: required).
The forms on this website will not submit unless you have entered a required detail correctly (e.g. you must enter numbers only into the phone number field). - When you have completed the form, click the "Submit" button.
- You will immediately receive a confirmation response. A Remedy case ticket is automatically created and assigned to the staff member responsible for the requested service. A automated email is also sent to inform the requestor and staff member of the Remedy case ticket details and case ID number – eg: INC000000096197.
- A staff member will contact you to confirm and discuss your request details.
NOTE: after submitting a lecture capture booking, you will receive an email response from the lecture capture administration staff, not from the automated Remedy system.